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Morton to Mossyrock connectivity issue due to fiber cut

PostPosted: Thu Sep 07, 2006 12:44 am
by forhire
The issue earlier today was a precurser to bigger problems. At 5:00 PM we lost our private line connection between Morton and Mossyrock. This is caused issues connecting via dialup, send and receiving email, and accessing our home page.

I have spent most of the evening attempting to re-route the traffic without any luck. I was able to fix the authenication issue for our dialup customers so you should be able to connect. Email and web access is still affected.

The telco discovered that a new section of guard rail that is being installed on Highway 12 has severed their cable. It was decided that it was too dangerous to attempt repair this evening. Hopefully service will be restored in the morning.

I'll post an update when I know more.


PostPosted: Thu Sep 07, 2006 1:35 pm
by forhire
At 2:00 PM today the service was restored. Everything should be working fine. Randy

PostPosted: Thu Sep 07, 2006 4:28 pm
by forhire
As promised the full travel log:

At approximately 12:30 PM PST on Wednesday Sept 6th we briefly lost our private line between our Morton and Mossyrock locations. After resetting the interface service was restored fully by 12:50 PM. We thought all was well.

At 5:00 PM later in the day we lost connectivity again. This time the loop didn't recover. We contacted the Telco for assistance. At about 8:00 PM the telco informed us that the circuit would not be repaired until morning. It was suspected that a guard rail installation crew had crushed or severed their cable on a narrow stretch of Highway 12. It was going to be a long night.

During this time I was working to work around the issue without much luck. It turned out that our upstream had some static routing that wouldn't allow me to bypass our private line. By 10:00 PM it was decided to simply allow the access servers to take calls without authenicating. Partial internet was better than nothing.

During this outage e-mail and our website was not reachable from Mossyrock.

Early this morning I arrived to check the status. Poltelco was coming down and they arrived ans started work around 10:00 AM. It appears that a guardrail pilon had crushed the cable. Because this segment isn't fiber it took a while for the cable to heatup and burn thru. I suspect the they hit the cable at 12:30 and it finally burned at 5:00.

Poltelco finished their work and service was restored around 2:00 PM.

This outage took 22 hours off my life.

All service has been restored.

Thank you for your patience,